Shipping & Delivery

Q: Where do you ship?
A: We ship exclusively within the United States (all 50 US States). We do not ship internationally at this time.

Q: How long will my order take to arrive?
A: Orders take 1 to 2 business days to process and 4 to 6 business days for transit via USPS or UPS. The total estimated delivery time is 5 to 8 business days (Monday – Friday).

Q: How much does shipping cost?
A: Standard shipping is a flat fee of $4.99 USD for orders under $50.00 USD. Shipping is FREE on all orders of $50.00 USD or more.

Q: How can I track my package?
A: As soon as your order ships, we will send you a shipping confirmation email with a real-time tracking number and a direct tracking link.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy. You have 30 days from the date of delivery to request a return for a full refund.

Q: Do I have to pay for return shipping?
A: No! We provide a FREE prepaid return shipping label for all eligible return requests.

Q: Are there restocking fees?
A: No, we charge $0.00 restocking or handling fees on all returned items.

Q: How long does a refund take?
A: Once we receive and inspect your returned item (within 2 business days), your refund will be issued to your original payment method within 3 to 5 business days.

Payments & Security

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express (AMEX), Apple Pay, and PayPal.

Q: What currency will I be charged in?
A: All transactions are processed strictly in United States Dollars ($ USD).

Q: Is my payment information secure?
A: Yes, our store utilizes 256-bit SSL encryption and Level 1 PCI-DSS compliance to ensure your personal and financial information is fully protected.

Customer Contact

Q: How do I contact customer support?
A: You can email us at contact@AllenPets.store or call us at +1 (214) 509-4378. Our support hours are Monday to Friday, 9:00 AM – 6:00 PM EST.