Refund policy

Return & Refund Policy

We offer a hassle-free 30-day return policy for all items purchased on Allen Pets.

Return Window

You have 30 days from the date of package delivery to submit a return request.

Return Conditions & Fees

  • Item Condition: Must be unused, unworn, and in original packaging.
  • Return Label Fee: $0.00 (Prepaid shipping label provided by us).
  • Restocking Fee: $0.00 (No restocking fees).

How to Request a Return

  1. Email us at contact@AllenPets.store or call +1 (214) 509-4378 with your order number.
  2. We will issue a prepaid shipping label via email within 24 business hours.
  3. Pack the product securely and drop it off at any official USPS/UPS point.
  4. Once received and inspected, your full refund will be processed back to your original payment method within 3–5 business days.